Screen Display Issues

What You're Seeing

When the PC is turned on:

• The TV is showing "No Signal" (or a black screen with a floating HDMI message)

• The game is displaying, but frozen

• A black screen with white text is displaying

TV is showing 'No Signal'

Why This Happens

Some TVs do not automatically support HDMI configurations by default. In particular modern Samsung and LG TVs require minor configuration to be compatible with Ultradarts. This can also happen as a result of a HDMI cable that is damaged, too long or insufficient for 4K video display.

Resolution Steps

1. Ensure the Ultradarts unit is powered on
2. Ensure the HDMI cable is securely connected at both ends
3. Check that the HDMI cable is connected to the GPU output, not the motherboard

Once these have been checked proceed to the section specific to your brand of TV:

Samsung TVs

1. Press Menu or Home on the remote.
2. Go to Settings > General > External Device Manager > Input Signal Plus.
3. Enable Input Signal Plus for every HDMI port listed (not just the one you're using).
4. Turn the TV off and on again.

LG TVs

1. Press Settings on the remote (the gear icon).
2. Go to Settings > General > Devices > HDMI Settings > Deep Color.
3. Enable Deep Color.
4. Turn the TV off and on again.

TV is Frozen or showing a black screen with white text

Why This Happens

The TV or PC may freeze or crash for a number of reasons, including hardware or software failure, overheating or network failure. These are generally sporadic and do not persist long term. If you are experiencing consistent issues with freezing please contact GXT directly.

Resolution Steps

1. Restart the TV
2. Restart the Ultradarts PC

When to Contact GXT Support

If the above steps didn't work, contact GXT Support with:

• Affected lane(s) (lane ID)
• Photo of what's on the screen
• TV brand and model (usually on a sticker on the back)
• When it started
• Any recent changes (power cut, TV moved, cable replaced)