Camera Issues

What you're seeing

Occasionally the camera detecting the pucks can fail to load. If you are seeing one of the below symptoms:

• A blank white screen when calibrating
• No light on the front of the camera
• No pucks are being detected at all
• The kiosk is showing the detection camera as disconnected in the Status menu

Resolution Steps

1. Check the physical connection. Trace the USB cable from the camera back to the computer. Confirm:
   • The cable is connected securely at the camera end and at the computer end.
   • Any USB extensions are connected securely
   • The camera and cable are not damaged
2. Reconnect the camera to a different USB port. The camera must be connected to either a blue or red USB port. If you are experiencing intermittent issues please change the port the camera is plugged into.
3. Check nothing is covering the camera lens. Ensure the TV has not shifted forward on it's mount and blocked the camera partially.
4. Ensure the system is not currently updating. This is visible under the Status tab in the kiosk settings. Please do not restart the computer whilst an update is in progress.

Next Steps

Contact GXT Support. Please include:

• Affected Lane ID (s) (e.g. shuffle-gxt-1)
• Photo of the camera and the cable run from the camera to the computer
• Photo of what the kiosk and game screen are showing
• When the issue started (after a restart? after an update? mid-session?)

What NOT to do

• Don't touch the camera lens. Smudges, streaks and fingerprints are the most common cause of false detections.
• Exercise caution when using cleaning sprays near the camera. Avoid spraying the camera lens.